Effective date: [Insert date]
This Shipping Policy explains how PEPLYO processes, packs, and ships research-use peptide products and related materials.
Order Processing
Orders are typically reviewed before dispatch to confirm product availability, destination, and payment status. Processing time may vary depending on product stock, order size, documentation requests, and shipping destination.
Shipping Methods
Available shipping options may vary by country or region. When possible, tracking information will be provided after dispatch.
Packing
PEPLYO uses protective packing materials appropriate for research-use lyophilized peptide powders and related products. Because shipping conditions can vary by destination and carrier, customers should unpack and store products promptly after delivery.
Temperature-Sensitive Materials
Lyophilized products are generally more stable than liquid formulations, but they should still be protected from unnecessary heat, moisture, and direct sunlight. Customers should follow the storage guidance shown on the product page, label, or batch document.
Delivery Times
Estimated delivery times are not guarantees. Delays may occur due to customs review, carrier routing, weather, holidays, incorrect address information, or local import procedures.
Customs, Duties, and Import Rules
Customers are responsible for understanding and complying with local laws, import rules, customs requirements, duties, taxes, and documentation requirements. PEPLYO is not responsible for shipments delayed, returned, seized, or refused due to local restrictions or customer import issues.
Damaged or Missing Packages
If a package arrives damaged or appears to be missing items, contact us promptly with your order number, photos of the package, product labels, and packing materials. Claims may require carrier review and must be submitted within the stated carrier window.
All PEPLYO products are supplied for research, development, laboratory, or analytical use only. They are not intended for human consumption, medical, diagnostic, cosmetic, veterinary, or other non-research use.